The mechanical condition, body, and interior of your vehicle must ensure the maximum convenience, comfort, and safety for passengers during each trip. Lights, safety belts, and door locks must be in good working order.

Remember that passengers may leave negative feedback if they are dissatisfied with the condition of your vehicle.

In Taxsee Driver, you can change the vehicle you use to fulfill orders. To do this, select the desired vehicle from the list of available vehicles in the driver profile.

There are three ways for you to add a vehicle to this list.

1. In the app menu, go to “Show profile” → “Vehicle” → “Add vehicle.” Fill in the fields and click “Add.”
2. In your personal profile, go to the “Profile” section and select “Add vehicle.”
3. In your personal profile, go to the “Feedback” section and specify the relevant message subject and type. Specify the make, license plate number, color, and year of manufacture of your vehicle.

You will receive a notification on photo verification in Taxsee Driver.

There are two ways to delete your vehicle from the list:

1. In the “Profile” section of your personal profile, tap next to the desired vehicle.
2. In the app menu , go to “Show profile.” In the “Vehicle” section, select the desired vehicle and tap the cross icon.

When passengers get into your car, greet them and verify the trip route. Then tap "Let's go" and start driving.

Don't force a conversation on the passenger. If the passenger initiates a conversation with you, keep it going and be polite.

When dealing with difficult passengers, be patient, remain calm, and try to reach a compromise.

After a trip is complete, passengers can rate it. Good ratings largely depend on how polite and friendly you are.

The system distributes orders automatically without the intervention of managers or operators.

You can receive orders via AUTO assignment, by being offered the order, or by requesting them yourself. The system looks for a suitable driver based on many parameters, including:

• distance between the driver and the pick-up address

• whether the driver’s priority is boosted

• status (an available driver is more likely to receive an order than a driver currently fulfilling an order)

• rating

• car class and condition (the better the car, the bigger the driver’s advantage)

• whether the driver's car is compatible with the client's requirements: for example, if the client requests a car with air conditioning, the system will look for such a vehicle.

We try to ensure that cars arrive quickly for clients and that they receive excellent service. You can influence order distribution by boosting your priority, increasing your rating, and improving your car's condition.

The auto-assignment mode allows you to automatically get the nearest orders without additional client wishes. Auto-assignment works only if your GPS is enabled.

Don't decline automatically assigned orders. They are nearby and have no special passenger requests. Fulfilling these orders will save you fuel and time, and cut down on your empty runs.

These orders usually have the lowest commission.

The system can offer you the nearest orders so you don't have to waste time selecting them from the list. You will receive proposed orders regardless of whether you have enabled or disabled AUTO mode.

Such orders usually have lower commission. Requests sent through the app have higher priority than orders you select yourself.

You can find orders placed for a specific time on the “Scheduled orders” tab. You can select an order and wait for the notification that it has been assigned to you. You can view assigned scheduled orders on the “My scheduled orders” tab.

When a scheduled order time is about to begin, you will receive a notification saying that you should either start moving towards the client or decline the order. If you ignore the notification, you will receive an automated call with another notification. If you don't answer the automated call or take other actions, the order will be automatically reassigned to someone else after 2 minutes.

If you have to decline a scheduled order, do so at least 30 minutes before the scheduled start time. Otherwise, there won’t be enough time to reassign the order to another driver, which will provoke a negative reaction from the client. Your rating will suffer and you will receive a violation.

The commission for such orders is usually lower than for unscheduled orders.

You can fulfill orders one by one. During a trip with a passenger, you may be offered another order, whose pick-up address is close to the destination address of your current order. If you are willing to accept this new chained order, tap "Confirm." You must confirm the new assignment every 5 minutes until the end of your current trip.

You can proactively request an order to add to your "Order chain." A chained order is automatically canceled if it is not started within 15 minutes of being assigned.

Your "Order chain" will help you minimize the idle time between orders and thus increase your income.

Most orders are received during rush hours (6:00–9:00 AM and 4:00–8:00 PM). The more orders you take, the more money you get.

Promptly update the "Arrived," "Let's go," and "Complete" statuses.

Tap "Arrived" only after you arrive at the pick-up point. Sending this notification prematurely may create a conflict, since passengers often monitor the movement of the assigned car using the map in the app.

When your client gets into the vehicle, greet them and verify the trip details. Make sure that all the addresses are correct. If there is a mistake, notify the client that the trip price will change. Then edit the order in your app. After that, tap "Let's go" and start driving.

After you bring your passenger to the destination address and receive payment, tap "Complete." Don't close the order prematurely. Otherwise, you may have a problem if the passenger asks you to continue the trip.

If a trip is complete but you haven't marked it as complete in the app, then your request for another order will be processed after requests made by drivers with the "Available" or "Do not assign" status. Orders will not be assigned automatically until you have set the correct status.

Orders without a defined pick-up address are called "Undefined." When fulfilling such orders, contact the passenger first, clarify his or her location, and add the pick-up address in the route editor.

A passenger can create an "Undefined" order by leaving route information in a voicemail. Listen to the voicemail and add the relevant information in the route editor.

If you are far from the pick-up address, call the passenger and say that you are on your way and verify the pick-up address. All your calls are free. You can start the conversation like this, "Hello. I'm a driver with the Maxim taxi ordering service. I'm on my way to you. Are you at {pick-up address}? Are you willing to wait a little?"

If a passenger knows that his or her order is in progress, the chances of a cancelation and empty run are reduced.

You can resume an order if it is canceled by mistake, or if, after the order is closed, the client decides they want to go somewhere else.

Go to “Orders” → “Past orders” → “Select the required order” → “Actions” → “Resume order.” The system will create an order for the address you are starting from with the client.

Clarify the trip route, make changes, if needed, and complete the order.

For unscheduled orders, once the passenger is notified about your arrival at the pick-up address, a timer will start to track the amount of free wait time allotted to the passenger.

For scheduled orders, the free wait time starts once the passenger has been notified and the scheduled pick-up time has arrived.

To properly track the paid wait time, use the "Start wait" option.

If the client refuses to pay for waiting, do not argue. Do not create a conflict.

Order add-ons are represented by extras icons. Tap an icon to see the name and amount of an extra.

If the passenger comes out with an animal or luggage, but the extra was not part of the order, talk with the passenger about adding an extra and change the order. Contacting the operator will decrease your rating.

If the passenger refuses to pay for an extra, do not argue. Do not create a conflict.

We recommend that you have a child seat, jumper cables and a tow cable. These items will let you fulfill more orders and thus earn more money.

According to traffic laws, children under 7 must ride in a child safety seat.

Hand-carried items (bags, average-sized boxes, small suitcases, etc.) that do not interfere with driving are not luggage.

Out of ethics, you shouldn't add a "Luggage" extra for passengers transporting personal medical equipment: crutches, a wheelchair, etc.

This extra entails oversized luggage (such as chairs, skis, a washing machine, etc.) in a passenger vehicle. We recommend that you contact the client and find out the size of the luggage before driving to the pick-up address.

Passengers transporting small animals that can be held in their arms do not have to add an extra.

If the order does not provide information about the type of assistance required, contact the passenger via the app to clarify.

If the client asks you to buy something, we recommend taking their money, making the purchase, and then delivering it to the required address. Get a receipt to confirm the purchase price.

If the order doesn’t indicate whether the client has jumper cables or a tow cable, contact the passenger to clarify.

The client pays for the order even if you can't get the engine to start.

To calculate the time correctly, tap "Start wait" on the "Actions" tab. The icon will display the number of paid minutes that will be added to the order.

If the order does not indicate the car make and whether a tow cable is available, contact the client to clarify.

Part of the unpaid balance is added to the order price. At the end of the trip, it is removed from the total and transferred to the account of the driver to whom the client owes money.

This is a fee for a service partner (such as a restaurant, sauna, shop, etc.) for creating an order. The cashback is 10% of the trip price. Such orders are more profitable, since their initial price is marked up by 15%.

Orders prioritized by the service will increase your rating.

Orders from our regular clients. Unlikely to be canceled.

An extra for an urgent order. We recommend that you take these orders only if you can arrive at the pick-up address quickly.

Greet the passenger with a sign showing his or her full name. You need to make the sign yourself.

Passengers often want change for large banknotes. We recommend that you start your shift with some small banknotes. If you don't have enough cash to make change, the shortfall can be transferred from your personal account.

The order price includes a tip.

You can select the suggested price or make your own bid. Set a reasonable price. You’ll upset clients if you bid too high. If the client agrees to your suggested price, be sure to complete the order.

Orders placed through an operator are more expensive for clients.

In this case, the additional markup does not become your income. It goes to the operator call center. To maintain a positive balance, complete orders with non-cash payment and refill your personal account balance in advance.

You can view details on financial activity in your personal profile by going to “Support” → “Personal profile” → “Account activity.”

Order from an organization that has contracted for corporate transportation services. Money from such orders is credited to your personal account. The client can't change the payment method, because their trip is already paid for under the contract.

A scheduled order may include a flight number:

Until the plane lands, the client may not be able to reach you to tell you the exact time you can meet them.

You can check the flight’s arrival status on airport websites. For example, search for "Moscow SU123 arrival time" in your browser.

If a flight is significantly delayed, you can decline the order without decreasing your rating.

If the flight is delayed, don't automatically charge your client for the wait because the delay is outside their control. Once the plane arrives, you can discuss the paid wait with the client and add it yourself.

The "Train number" extra works the same way. The order will have this icon:

During a trip, a passenger may ask you to make a stop somewhere or change the destination address. To calculate the price correctly, make the corresponding changes yourself in the route editor. Calling an operator will lower your rating.

Each trip is based on an agreement between the taxi ordering service, the driver, and the client. Accordingly, the trip price must be known to all the participants.

When you complete an order, specify the total amount the client paid for the trip. This protects you from negative consequences.

If the client does not pay, cancel the order by selecting "The client didn’t pay" option. The unpaid amount will be assigned to the passenger's account as a debt. When payment is made, the money will be credited to your account balance.

If a passenger doesn't have enough money to pay for the trip in full and the shortfall is insignificant, close the order as if the client paid the full price. Don't create a conflict.

Your rating reflects your performance. It affects your income and how orders are distributed among drivers. The higher your rating, the more orders you get.

The maximum rating is 0.99.

Your rating is calculated daily based on 30–100 orders:

1. if there are fewer than 30 orders, no rating is calculated
2. if there are more than 30 orders but fewer than 100, they are all considered
3. if there are more than 100 orders, the most recent 100 orders are considered when calculating the rating

The following factors improve your rating:

1. total number of completed orders — the higher the number, the higher your rating is
2. completed auto-assigned orders
3. orders completed without contacting an operator
4. orders completed during rush hours (6:00 AM to 9:00 AM and 4:00 PM to 8:00 PM)
5. completed scheduled orders
6. completed orders marked by a star

The following factors negatively affect your rating:

1. declining auto-assigned orders
2. declining scheduled orders less than 20 minutes before the appointed time
3. canceling orders assigned by a request from the list or via order proposal
4. calling operators. The Taxsee Driver app lets you solve various problems without calling an operator;
5. unsatisfactory service. After an order is complete, the passenger is prompted to rate the trip. Negative feedback decreases your rating.
6. violating the terms of service

Your rating is recalculated automatically, without any involvement by employees of the taxi ordering service. Only you can affect your rating, by providing high-quality service.

You can calculate your rating using the rating calculator. you can use the rating calculator in your driver profile at https://driver.taxsee.com/.

Sometimes dishonest people try to defraud drivers.

Fraudsters may ask you to:

1. give them your personal phone number
2. refill their mobile phone balance
3. deliver or carry money to someone, or pick up money from someone
4. tell them the verification code in a text message or tell them the CVV on the back of your card when making a payment by card number

If you have any suspicions, immediately contact our office or an operator. To avoid becoming an accomplice or victim, you should never give a passenger your phone number. To avoid becoming an accomplice or victim, you should never give a passenger your phone number.

Transporting money is considered an act of aiding in the commission of a crime and will incur criminal liability.

This is a remote check of a driver's documents and the condition of their vehicle. You will receive a notification about photo verification in Taxsee Driver.

We recommend that you promptly complete photo verification. If you miss the deadline, your commission will increase and you won’t be able to boost your priority. You also won't be able to do the following:

• transfer change to your clients, or prepayment from your account to your card

• complete orders with "Comfort" and "Business" rates

Drivers from Russia won't be able to activate their virtual cards.

If you encounter any issues while completing photo verification, contact us using the Feedback feature.

You will need the following photos:

• A profile photo. Take a photo of yourself without sunglasses or headwear, like you would for a passport or driver's license.

  

• Photos of your vehicle. Take separate photos of the vehicle's front, rear, and left and right sides. The vehicle should be fully visible in all the photos. The license plate and any advertising materials on your vehicle should be clearly visible.

  

• Photos of your identity documents. All your information should be clearly legible and fully visible.

  

If you encounter any issues while completing photo verification, contact us using the Feedback feature.

Before completing a trip, recommend that your passengers check to ensure they haven’t forgotten any personal items, and inspect the passenger compartment yourself.

To return forgotten items to the client, you can call them: go to “Orders” → “Past orders” → select the required trip → “Actions.” Do this within 24 hours after the trip.

If the client doesn't answer your calls, or if more than 24 hours have passed since the trip, we recommend that you take forgotten items to a police station.

You can use this function to transfer change from your account balance if you don't have enough cash. After completing an order, specify the amount paid by the client. Select "I will transfer the change to the client's account" in the opened window. This will help you save time and get positive feedback.

If the client wants to pay a debt from previous trips, use this function to transfer the amount they want to repay. The transferred money will be used to repay the client's unpaid balance in full or in part.

Passengers may experience medical emergencies during a trip. Take them to the nearest hospital, or call and wait for an ambulance.

If a passenger has an epileptic seizure during a trip, you should:

1. Stop the car.
2. Lay the passenger down and turn him or her to one side to prevent choking on saliva or vomit. Don't put anything in the passenger's mouth!
3. Wait until the seizure is over.

If the seizure lasts more than 4-5 minutes, call an ambulance.

When performing orders, drive carefully. Observe the speed limit.

Do not break traffic rules, even if a passenger is willing to pay potential fines.

Be patient and respectful to everyone on the road.

Your personal account balance directly influences the maximum order price you can accept for orders paid in cash.

Maintain a positive balance and promptly refill your account using any convenient method:

1. from a bank card in the app: Taxsee Driver → Money → Refill your account. Enter the amount and tap "Refill";
2. in payment terminals. You can find the addresses in the app: Taxsee Driver → Chats → Partner offers → Account replenishment.

You can find your personal account number in the "Services" and "Accounts and cards" sections.

If you don't have enough money in your account to request a cash order, you can refill your account balance by completing orders with the "To the account" payment type.

Your driver’s profile in the Taxsee Driver app may have 2 promo codes:

1. Client promo code;

   Share this with your passengers and friends. Each new user who activates your promo code in the taxi ordering app will receive bonus credits for their rides, and if they fulfill certain conditions, you'll receive a reward specified in terms of the promotion.

2. Driver recruiter code.

   Share this with potential drivers. They can enter this promo code in the application form while registering on our website.

   You'll get a reward in your personal account if a driver registers with our service using your promo code and fulfills certain conditions.

Children under 7 can be transported in a child restraint suitable for their age and weight:

• for children from 9 months to 4 years old — a child safety seat with built-in safety belts
• for children from 3 to 12 years old — a child safety seat without built-in safety belts

A booster seat can be used for children taller than 135 cm (4.43 ft).

Children above the age of 7 may be transported using a child restraint in the front seat or using a safety belt with a special adapter in the back seat.

When requesting orders, closely examine the extras icons. If you don't have a child restraint, don't request an order that indicates "Children under 7." If you have a child safety seat, but the passenger refuses to put his or her child in it, decline the order. Do not put the child at risk.

When on shift, you can enable the auto-assignment filter. This lets you receive orders in specific zones.

To activate the filter, go to "Orders" , find the "Zones" list and tap . Activate the filter and select the zones you want. Save the changes.

Drivers who have vehicles with the service's advertising on them pay lower commission and their priority is boosted, meaning that they are among the first drivers to receive orders.

Full-vehicle branding boosts priority as well as gives the lowest commission possible on all orders. Stickers are applied on the doors, rear glass, and hood. Vehicles must have no rust or putty on them, and all the vehicle's elements must be painted in the same color. Bumpers, mirrors, and door handles must be in good condition. These ads are made on high-quality material. They don't damage the vehicle's paint.

Drivers with a sticker on the rear glass enjoy a reduced commission for orders. Vehicles must be in good condition without any body damage.

You can request branding in the “Ads on vehicle” section of your personal profile. Passengers are more comfortable getting into cars with ads. Branded cars also stand out in traffic.

If you would like to remove the advertising for any reason, for example, if you plan to sell your vehicle, please inform an office employee, who will explain the removal process. Removing the stickers before the scheduled date without a valid reason may result in a penalty.

The conditions for boosting priority as well as the amount of the reduced commission may vary by region.

The system processes order requests from priority drivers first.

Priority is boosted for drivers who have no serious violations and have placed ads on their vehicle. You can request branding in the “Ads on vehicle” section of your personal profile.

To get an idea of the advantages you could enjoy thanks to vehicle branding, we offer a priority trial — one-time priority that lasts for 7 days. To get your trial, send a request in the Taxsee Driver app: go to “Support” → “Feedback” → “Message for management.”

Priority only applies to orders of whatever service gave priority to you. The conditions for gaining priority may vary by region.

Each service sets its own commission. For example, the commission charged by Maxim and Poehali is calculated as a percentage that depends on the way you receive an order. If you are assigned in advance or automatically, you will get the minimum commission. For the orders received through offer, as chain, or by requesting from the list, the commission is slightly higher.

Drivers who have the service's advertising on their vehicle get the minimum commission for all orders regardless of how they receive an order. See the “Ads on vehicle” section for more details.

The commission is automatically deducted from the driver's balance. You can view the commission by tapping the order price.

These conditions are valid for most cities, but they can vary by region.

To see details on your income and commission, go to the “Statistics” section of your personal profile.

This tab contains chats and the "Announcements" section.

The "Announcements" section contains important information about promotions, changes, and innovations. You can contact support to ask a question or get help without coming to the office. To do so, use your personal profile or the feedback form in the Taxsee Driver app.

Driver chats are divided into 3 channels:

• "General" is for socializing
• "Traffic" is for sharing information about traffic jams, accidents, and routes
• "Marketplace" is for ads to buy and sell items. Ads for alcohol or drugs are prohibited.

Chats with passengers and operators are only available while an order is in progress.

In chats, you must not:

• use obscenities, including disguised obscenities
• advertise goods, services, or third-party taxi services
• organize or encourage protests against the taxi ordering service
• discuss or criticize prices, how the office functions, or the taxi ordering service as a whole

Violating these rules may cause your access to be restricted. Use the chat feature properly. Put information only in the appropriate channels. Be polite. Do not insult other participants.

To perform cleaning, you should have your identity document, a second pair of shoes, and cleaning equipment.

Some tips on how to improve the quality of your work

1. The equipment should be clean. Use cleaning products that you have already tested on various surfaces. Otherwise, you may damage whatever you are cleaning.

2. Use wipes that are suitable for the surface and type of work. A microfiber cloth is an excellent choice.

3. Wear a respirator or mask, as well as rubber or cotton gloves. They will protect your skin and respiratory system from the household chemicals.

4. Before you start cleaning, put the laundry into the washing machine, start soaking the dishes, pretreat old stains with cleaning agents, put dirty rugs into the bathtub and soak them in water and cleaning solution. This will help you save time.

5. To clean carpets, you should use a vacuum cleaner, not wipes or sponges. If possible, take area rugs outside, beat them, and then bring them back inside after the cleaning is done.

6. Clean the apartment, put everything where it goes, and pick up any garbage.

7. Wipe surfaces first with a damp cloth and then with a dry one.

8. Start cleaning from the top: clean the ceiling, light shades, and chandeliers. Next, wipe the cabinets, wardrobes, and tables. We strongly recommend that you mop the floor last.

9. Clean the bathroom after you are done with all the other rooms.

We recommend that you maintain a tidy appearance. Be polite and respectful, and don't force any conversation. If a conflict arises, remain calm and try to compromise. Be ethical.

When cleaning, you shouldn't:

• send someone else to fulfill the order

• bring others with you when you come to complete the order

• arrive to fulfill the order while intoxicated

• cancel the order in the app but then fulfill it. Such cancelations are easy to track, and we stop working with dishonest service providers.

• mention other clients, their addresses, or last names

• open wardrobes and bedside tables without the client's permission

• take the client's personal belongings, or rearrange interior items without their permission

• leave the work location without notifying the client and without a valid excuse

After you are done, your client can rate your work. Good ratings largely depend on how polite and friendly you are, and how thorough your cleaning is.

What to do if you arrive at the address in the order, but the client doesn't answer your calls

Wait for 5 minutes. Meanwhile, try calling the client. We recommend that you call them 4 times. If they don't answer, go to “Actions” → “Cancel the order” → “Client canceled the order.” Enter "Can't reach the client" in the comment field.

Clients can order:

• electrical services: installing an outlet, a switch, or a lamp; finding and fixing defective wiring.

• plumbing services: replacing a faucet or a sink, unclogging pipes, stopping leaks, or sealing seams.

• repair assistance: hanging a mirror, picture, curtain rod, TV, wall cabinets, or shelves.

Be sure to read the comment on an order carefully. Specific skills are required sometimes, for example, when repairing or updating electrical or plumbing systems.

Don't forget to bring along:

• your identity document

• work clothes, if you have any

• a second pair of shoes

• tools

Some tips on how to improve the quality of your work

1. Identify the issue, assess the scope of work, and make an action plan.

2. If you need to turn the water off at the mainline or turn off the circuit breaker, you should tell the client first.

3. Observe safety regulations.

4. Be careful. Protect the client's property.

5. After you are done, take out any garbage.

We recommend that you maintain a tidy appearance. Be polite and respectful, and don't force any conversation. If a conflict arises, remain calm and try to compromise. Be ethical.

When performing an order, you shouldn't:

• send someone else to fulfill the order

• bring others with you when you come to complete the order

• arrive to fulfill the order while intoxicated

• cancel the order in the app but then fulfill it. Such cancelations are easy to track, and we stop working with dishonest service providers.

• mention other clients, their addresses, or last names

• open wardrobes and bedside tables without the client's permission

• take the client's personal belongings, or rearrange interior items without their permission

• leave the work location without notifying the client and without a valid excuse

After you are done, your client can rate your job. Good ratings largely depend on how polite and friendly you are, and the quality of your work.

The first hour is paid in full. Any time in excess of one hour is paid by minute. After you complete the order, you should specify the total amount paid by the client.

Go to the "Commission" section for more info on commission.

There are 2 delivery rates: "Shopping and delivery" and "Courier." The rate names may differ in some countries.

Shopping and delivery

You will buy groceries, medicine, and other goods, and deliver them to the client.

The price of the service includes shopping and delivery to the door.

Here are some tips on how to improve the quality of your work:

1. You should buy the goods at trusted shops only. Do not buy anything on public transit, in the supermarket parking lot, or just on the street.

2. If there is no shop address specified, select the nearest one.

3. If the required goods are out of stock, call the client and ask if you can buy something else instead.

4. Be sure to get a receipt. The receipt date must match the purchase date.

Courier

You will transport documents, packages, or goods. You will need to take a package from the sender and hand it to a recipient.

Before arriving at the pick-up address, ask the client for the size and weight of the package. If the package won't fit the trunk or the interior of your vehicle, explain to the client why you can’t take their order and then cancel it, specifying "Order details are incorrect" as the reason.

When you arrive at the client's location, call them to tell them that you have arrived.

If there is the "Door-to-door" extra, go to the sender, pick up the package, and deliver it to the recipient's apartment or office.

Here are some tips on how to improve the quality of your work:

1. Examine the packaging. If it's torn, opened, or crumpled, take a picture of the package with the sender present.

2. If the package to deliver is not provided by a shop, you should ask the sender to show you what is inside. The package contents should match the description from the comment on the order.

3. When completing an order, bring your identity document with you.

4. If reaching the client’s location is too difficult, contact them and arrange a pick-up point.

5. We recommend that you maintain a tidy appearance. Be polite and respectful, and don't force any conversation. If a conflict arises, remain calm and try to compromise. If a client demands compensation, tell them that you will inform management, and report the incident using the Feedback section. Be ethical.

Do not:

• send someone else to fulfill the order

• arrive to fulfill the order while intoxicated

• cancel the order in the app but then fulfill it. Such cancelations are easy to track, and we stop working with dishonest service providers.

• mention other clients, their addresses, or last names

• open the package without the client's permission

• transport money, jewelry, animals, weapons, drugs, explosives, and other items prohibited by the law of the country where the service is provided.

After you are done, your client can rate your job. Good ratings largely depend on how polite and friendly you are, and the quality of your work.

What to do if you can't reach the client

Wait for 5 minutes. While you wait, try to reach the client. We recommend that you call at least two times.

If you can't reach the recipient, call the sender and ask them what you should do with the package. You might need to return the package or hold on to it until the recipient contacts you via the Feedback section.

If the client doesn't answer, tap “Actions” on the order screen → “Cancel the order” → “Client canceled the order.” Enter "Client not answering the phone" in the comment field.